Q: Who you are ?
A: We are a professional manufacturer of orthopedic products. The typical products we can supply now are as follows: Orthopedic Implants and instruments, Suture Anchor, AND 椎体成型, Disposable Vacuum Sealing Dressing System, High-pressure lavage System, Disposable Washing Irrigation, 外固定系统s and Orthopedic Cordless Drill&Saw.
Q: What is the company's philosophy ?
A: The company believes in long term relationship and mutual growth as objective. At AND TECH, quality is a culture and service a tradition.
Q: Where are you located ?
A: AND TECH is located in Zhangjiaang, China.ur city is near Shanghai, and it takes 30 minutes by train from HONGQIAO railway station. Welcome to visit.
Q: What is your guarantees for your products?
A: Accordance with the relevant provisions, we have following 3 Guarantees from the date of sale:
a. In one month: We guarantee to exchange the product for free if our product have quality problems (except the problems caused by wrong operation).
b. In one year: Free of repair (If the problems caused by wrong operation, we will not responsible for delivery-back freight).
c. After one year: The cost of replacement parts and the round-trip freight of the goods will be charged at cost.
d. We supply you timeless maintenance service, asking any of your technical questions. You don't need to phone call or waste time to return the product if there is any small abnormal with the products. You can repair the product by yourself according to the video that our engineers gave you. You can be more confident if you have am engineer who can do repair service job.
Q: Your products brands are not famous ones, why the price is not so cheap? Can you give us more discount?
A: It is true that our price is not the cheapest in this market. But it is also not the most expensive ones. We just want to say the price we charged is equal to the product quality. Not only our products conform to ISO 9001:2008, EN ISO 13485:2012 & CE standards, but we also constantly exceed international quality norms. This is a Win-win market, we compete with other manufacturers not only from the price, but also from the quality, the material, the quality system management as well as the manufacturing processes.So we will consider giving you the best price according to the quantities and the requests on the products you order.
Q: Can you supply OEM service?
A: YES! We offer "AND" brand to you, But if you need we can also offer OEM service.
Q: What’s your payment terms and delivery terms?
A: We prefer 100% T/T payment in advance. If the total amount is more than 20,000 USD, you can pay some deposit first and pay balance in 15 days before shipment. We promise to send normal goods in warehouse within 30 working days after we received your entire payment. You can choose the way to deliver your goods, by air or by sea. Also you can choose your own logistic agent.
Q: How much risk will I face if I purchase medical devices from far away?
A: Our company has many years of experience in manufacturing medical devices. And it is approved by ISO 9001:2008 and ISO 13485:2003 certificates. Besides, in year 2010 we got CE Certificates for some of our products. These documents are available ant any time you need. Furthermore, the policy of our company is “people-oriented”. We consider customers’ needs and profits as the most important thing, which you can find from above guarantees. We will try our best to help you as long as you can trust us. Risks will disappear if both of us cooperate well with each other. In this way, Far-away business will be the same as door-to-door business.
If you need to know more about orthopedic products and need samples, please feel free to send us an inquiry. Sales Manager contact email: Jessica@andtosi.com